Quality Management
Quality is only achieved when nobody talks about quality, but it lives. This tool helps you to build a quality system, to develop it further and to turn quality into culture. The following elements are implemented in this tool:
Quality planning
- customer satisfaction
- products quality
- House of Quality
- PESTEL
- potential
- SWOT
- quality goals
Quality control
- Risk Management
- Fishbone chart
- Pareto chart
- Ideas matrix
- Key Performance Indicators (KPIs)
- quality cockpit
Quality inspection
- Error analysis
- complaints analysis
- Ideas analysis
- process improvement
- quality costs
- Balanced scorecard
Quality assurance
- audits
- communication
- benchmark
- quality portfolio
- processes
Prerequisite: Excel 2010 or higher
Languages: German, French and English